Privacy policy

Privacy Policy

This Privacy Policy describes how www.cleraskin.co (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at:

support@cleraskin.co

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection:
Collected automatically using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our processor Shopify.

Personal Information collected:
Web browser version, IP address, time zone, cookie data, viewed pages/products, search terms, and interaction data.

Order Information

Purpose of collection:
To provide products or services, process payments, arrange shipping, send confirmations, communicate with you, screen orders for fraud or risk, and provide marketing where permitted.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and our payment/shipping partners.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and respond to inquiries.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared internally with our support and service providers as necessary.

Personal Information collected:
Name, email address, order information, and any information you provide in your communication.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us and we will delete it.

Sharing Personal Information

We share your Personal Information with service providers to help operate our business and fulfill our contracts with you.

For example:

• We use Shopify to power our online store: https://www.shopify.com/legal/privacy
• We may share information to comply with laws or protect our rights

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications.

For example:

• Google Analytics: https://www.google.com/intl/en/policies/privacy/
• Opt out: https://tools.google.com/dlpage/gaoptout
• Shopify Audiences for ad targeting across Shopify merchants

You may opt out:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• DAA: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Sell products
• Process payments
• Ship orders
• Provide customer service
• Send marketing communications
• Improve our services

Lawful Basis (GDPR)

If you are located in the EEA, we process information based on:

• Consent
• Contract performance
• Legal obligations
• Legitimate interests
• Protection of vital interests

Retention

We retain your Personal Information for our records unless you request deletion.

Automatic Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects.

Shopify may use limited automated fraud detection including temporary blacklists for suspicious activity.

Your Rights

GDPR (EEA Residents)

You may:

• Access your data
• Correct or update
• Request deletion
• Request portability

Contact: support@cleraskin.co

Data may be processed outside Europe including Canada and the USA.
Shopify GDPR details: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California Residents)

You may:

• Know what data we hold
• Request deletion
• Request correction
• Appoint an authorized agent

Contact: support@cleraskin.co

Cookies

We use cookies to improve your browsing experience, including:

• Necessary cookies
• Performance cookies
• Analytics cookies
• Advertising cookies

You may control cookies via browser settings. Blocking cookies may impact site functionality.

Full Shopify cookie list: https://www.shopify.com/legal/cookies

Do Not Track

We do not currently alter practices in response to Do Not Track signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

Complaints

If you have a complaint, contact: